Telekom Malaysia's (TM) idea of customer service is a reminder text message sent on a Sunday after which the service will be disconnected if TM does not receive the payment within 24 hours. They do this despite knowing that payments made via online banking and the post office takes more than 24 hours to get to them.
Now, why on earth nobody in TM has the common sense (which really isn't all that common nowadays) to send out the message at least a week in advance, so that its customers have ample time to sort out the bill payment, is beyond me. Have they missed the point that customer service is about servicing the customer???
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