I just hate it when people don't queue AND the staff on duty serves them.
Case in point: I was in H&M 1-Utama today patiently queuing up to pay. The customer who was being served before me was an Indian woman. As her transaction was completing, a family member (I presume) with a child in tow went up straight to the counter, put her purchases on the counter and started talking to her. Even though the cashier on duty, and there was only one on duty at that time whose name in Nabiha (as stated on her name tag), saw that I was waiting in line (she made eye contact with me), she served the second Indian woman who obviously had not queued up!!!
Doesn't H&M train their staff on how to handle such situations since quite obviously queuing up is an alien concept for those from counties such as India? Attending to them even though they have obviously not queued up sends the message that H&M condones such customer conduct and that H&M can't give a rat's arse about what their other customers think.
Case in point: I was in H&M 1-Utama today patiently queuing up to pay. The customer who was being served before me was an Indian woman. As her transaction was completing, a family member (I presume) with a child in tow went up straight to the counter, put her purchases on the counter and started talking to her. Even though the cashier on duty, and there was only one on duty at that time whose name in Nabiha (as stated on her name tag), saw that I was waiting in line (she made eye contact with me), she served the second Indian woman who obviously had not queued up!!!
Doesn't H&M train their staff on how to handle such situations since quite obviously queuing up is an alien concept for those from counties such as India? Attending to them even though they have obviously not queued up sends the message that H&M condones such customer conduct and that H&M can't give a rat's arse about what their other customers think.
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